Return Policy 

Our products are not eligible for returns, exchanges, or refunds.

If you need assistance or have any questions or concerns about orders placed through our site, please do not hesitate to email us at sales@chani.com.

Payment Methods

In our shop, we accept Visa, Mastercard, Discover Card, JBC, Dinners Club, Apple Pay, ELO, Shop Pay, Facebook Pay, Google Pay, and PayPal.

For more information, please check out: 

Payments and Return Policy

Changing Premium Subscriptions

Payment Methods

Chani recommends purchasing for your rising sign, primarily because your rising sign determines which areas of your life the upcoming astrology will impact. The predictive nature of horoscopes is due to how we track certain transiting planets as they relate to your chart’s houses, which is determined by your rising sign in the Whole Sign Houses system, the house system we use.

Find out your rising sign using the CHANI app or our online chart tool.

For more information, please check out: 

Should I purchase for my sun sign or rising sign?

Rising sign vs. sun sign content

What if I don't know my birth time?

All premium app subscribers will get access to the Year Ahead Workshop within the CHANI app.

While all three products touch on what the year has in store for your rising sign, they each offer different avenues in which to access and reference that information. Think of them as a podcast (Year Ahead), a digital book (Guidebook), and an app on the same topic. 

No two are overlapping or repetitive, they’re designed to be used either together or apart. The reflection prompts, activities, and rituals are unique to each product. Our recommendation? When combined, all these products offer a truly holistic approach to working with the year’s astrology.

For more information, please check out:

What's the difference between the Guidebook, Year Ahead and the CHANI app?

Getting Started: Working with the CHANI app

Is there an Android app?

We ship to Canada and the USA

Unfortunately, we are unable to ship to other countries at this time.

For shipping within the US, we use USPS or UPS;

We offer international shipping to Canada via USPS only;

We process and ship orders daily, and it takes 5-7 business days to arrive. 

All physical product orders will be provided with a tracking number, so you can track the progress of your order. 

For more information, please check out: 

Shipping Options

Delivery of Guidebooks and Workshops

Address & Shipment Issues